Terms & Conditions (Service Agreement)

In this Agreement, the entity providing services electronically is “Luminarele LLC” (the “Service Provider”). The natural or legal person who places orders, receives support, and procures all activities from the Service Provider shall hereinafter be referred to as the “Customer”.

1. Subject of the Agreement

The purpose of this Agreement is to outline the conditions of use regarding the services offered by the Service Provider, to ensure the Customer acts diligently while using such services, and to inform the Customer of their rights and obligations.

2. Term and Validity

This Agreement becomes valid when the Customer places an order with the Service Provider and completes payment through the Service Provider’s payment channels (Online Payment / Wire Transfer & EFT / Papara) or commits to pay and selects a service period (Monthly / Quarterly / Semi-Annual / Annual / 2-Year / 3-Year).

The Agreement terminates when the service period ends and the Customer has no outstanding amounts payable.

3. Products and Services Covered

The Customer acknowledges that they have read and accept the terms of use for all services sold electronically by Luminarele LLC, including but not limited to: services hosted or provided by Luminarele (HOSTING, RESELLER, VIRTUAL SERVER, DEDICATED SERVER, MAIL SERVER, IP ADDRESS) and any physical servers sent by the Customer for colocation.

By confirming the pre-information electronically before concluding any distance contract, the Customer confirms that the service address, the essential characteristics of the ordered products/services, the total price including taxes, and the payment details are correct and complete.

4. Delivery Methods

Physical servers provided by the Customer for colocation shall be securely hosted within the Service Provider’s cabinet infrastructure.

For services provided by Luminarele, upon order and payment, delivery details and access credentials are sent to the email address registered under the Customer’s account on luminareledynamics.com / luminareledynamics.com (as configured by the Customer).

5. Responsibilities of Luminarele LLC

• Services ordered by the Customer will be provisioned once pre-payment is received. If payment is not made in advance, Luminarele is not obliged to provide the service until payment is received or as otherwise committed.
• After online ordering, delivery is made to the Customer’s registered email address; service is deemed started upon such delivery. The Customer is responsible for any losses arising from incorrect email or personal information.
• Technical support is provided in writing through the “Support Ticket” section on luminareledynamics.com, limited strictly to the scope of the purchased service.
• Operating systems and any software/services installed by the Customer on physical or virtual servers beyond the OS delivered by Luminarele are outside the scope of standard technical support. Managed support requires purchasing a Managed Server service.
• Luminarele is not responsible for outages due to backbone issues, server malfunctions, datacenter or Customer-caused incidents, maintenance activities, or other interruptions.
• Backups: Complimentary backups (if any) are provided only for HOSTING services on a best-effort basis. No free or on-demand backups are provided for DEDICATED SERVER, VIRTUAL SERVER, RESELLER, etc. All other backups are the Customer’s responsibility. Luminarele is not liable for data loss from hardware failures; recovery is not guaranteed (e.g., unrecoverable RAID failures). If a configurable backup add-on is purchased, it serves as an additional safeguard only and does not constitute a 100% guarantee.
• For RAID configuration or software-related faults causing data loss, Luminarele is not responsible. In such cases, RAID may be rebuilt and Customer-provided backups (if any) restored.
• In managed services, Luminarele does not accept liability for Customer’s data loss or consequential damages arising from mistakes within the scope of managed operations.
• During datacenter or IP changes, service shutdowns may occur. Luminarele cannot be held liable for downtime during migrations. Device re-activation typically occurs within 2 to 5 business days. Fault identification may take 2 to 48 hours, after which resolution efforts begin.
• Uptime/Resolution Commitment: Within 1 month: up to 3 days; within 3 months: up to 6 days; within 6 months: up to 12 days; within 12 months: up to 18 days of cumulative resolution/closure time for issues originating from services.
• Custom bilateral service agreements may be arranged for specific institutional needs; unless a mutually signed addendum exists, this Agreement prevails.
• For complimentary hosting backups, Luminarele assumes no liability for missing or deleted backups or other force-majeure-like conditions.

6. Responsibilities of the Customer

Personal data directly related to the formation and execution of this Agreement may be processed in accordance with Law No. 6698 on the Protection of Personal Data (Türkiye). For natural persons: T.R. ID number, full name, email, and address; for legal entities: tax office and tax number may be collected. The Customer activates this Agreement by checking “I have read and accept the Agreement” when ordering services electronically.

The Customer agrees to use the services in accordance with the Service Terms of Use on bogahost.com. Installation, configuration, licensing, and use of any third-party software are under the Customer’s responsibility. Luminarele cannot be held liable for issues arising therefrom.

The Customer is solely responsible for unlawful content, harmful materials, third-party services, or activities violating the laws of the Republic of Türkiye hosted under their web hosting or server services. Luminarele may share Customer information with relevant authorities to resolve such issues. Content violating applicable laws may be suspended without prior notice.

In case of rule violations, Luminarele may, without notice, intervene, suspend services, or terminate the Customer’s membership.

7. Fees, Payment, and Refunds

• Payments must be made in advance via the channels shown on the order page or at bogahost.com/banka hesapları (Wire/EFT, Online Payment, Papara).
• If payment is not made by the committed date, Luminarele will contact the Customer. If the Customer postpones beyond the committed date, Luminarele may apply a 10% late fee due to exchange-rate differences and related costs. If a higher statutory commercial default interest applies, such legal rate shall prevail.
• In case of legal action for any receivable, the Customer agrees to pay interest, attorney fees, and all legal costs without need for further notice.
• Refunds: Luminarele offers refunds within 15 business days provided the service has not been damaged or abused. Lack of intervention by Luminarele in issues that are outside the standard technical support scope shall not constitute a refund ground. Detailed refund conditions are available in the Product Refund Policy on bogahost.com, which the Customer acknowledges having read.

8. Service Cancellation

All details regarding cancellation of purchased products/services are set forth in the Product Cancellation Policy located under “Corporate > Contracts and Legal Documents” on bogahost.com. By accepting this Service Agreement during purchase, the Customer also acknowledges having read and accepted the cancellation policy.

9. Commissions

For Online Payments, processing fees charged by the payment gateway are not added as an extra line item to the Customer’s invoice; however, for Wire/EFT or Balance top-ups, Luminarele may deduct an amount equivalent to the online payment processing fee from overpaid sums or balances to reconcile gateway costs.

10. Taxation

Purchases made through www.bogahost.com are subject to applicable tax laws of the Republic of Türkiye. Unless otherwise specified, a VAT of 18% applies to services. Any changes in tax legislation will be reflected accordingly.

11. Jurisdiction and Notices

Any disputes arising from the implementation of this Agreement shall be subject to the jurisdiction of the Tokat Courts and Enforcement Offices.

The parties accept notifications made to the addresses and email addresses provided under this Agreement. Changes to contact information must be communicated to the other party within 7 days; otherwise, notices sent to the last provided addresses shall be deemed duly served.

Final Acknowledgement

By accepting this Service Agreement, the Customer declares that they have read and accepted both the Service Agreement and the Product Refund Policy issued by Luminarele LLC.